Legal

Refund & Cancellation Policy

Last updated 2 September 2026

Every VowBox invite is generated and delivered digitally the moment your payment is confirmed.

Before you pay

You can build, preview, and change every part of your invite as many times as you like. The full itemised price and a live preview are shown before payment. Nothing is charged until you choose to pay.

Cancelling

You can leave an unfinished invite at any point before payment at no cost — there’s nothing to cancel and nothing is charged. There is no subscription and no recurring payment.

Refunds

Because your invite is delivered immediately on payment, payments are non-refundable once the invite is live.

The exceptions, where we’ll put it right — with a fix, or a refund of the amount in question:

• Your invite doesn’t work the way it should because of a fault on our side.
• A billing error — for example, you were charged the wrong amount.
• A duplicate charge — you were charged more than once for the same invite, or charged for a payment attempt that failed.

Email hello@thevowbox.com with your invite link (or the couple’s names and wedding date) and we’ll sort it out.

How refunds are made

Approved refunds go back to your original payment method through Razorpay, normally within 5–7 business days.

Contact

hello@thevowbox.com